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Customer Care | Our Two Scents

Customer Care

Frequently Asked Questions

Where is my order?

The status of your order and shipment tracking information can be viewed by logging into My Account. Tracking information may not be available after an order is shipped up to 48 hours.

Why have you stopped making my favorite scent?

We are sorry your favorite scent is no longer available! Certain products are no longer offered after careful consideration and review of the popularity of a scent. Your opinion means so much to us. Please email the name of your favorite product to us and we will discuss it at our next product development meeting.

I forgot my password. Help!

Click here and enter your username or email if you can't remember your password. Please remember it may take up to 1 hour for My Account to recognize your new password.

Why is my credit card information not being accepted?

Please check the following information if you receive an error message regarding a credit card authorization failure after submitting your order:

  • Verify that your name, street address, city, state and zip code contain no typos or mispellings.
  • Check that your billing name (with middle initial) and address is entered exactly the same as it appears on your credit card bill.
  • Try re-entering your security code or CID.

Can I ship my order Internationally?

Ourtwoscents.com only accepts orders with shipping addresses that are located within the United States.